Returns Policy

The COMPANY, supporting Electronic Commerce, gives you the opportunity, through the completeness of the descriptions it posts on its website, to enjoy the privilege of immediate contact with the products it offers from your computer screen, quickly and easily.

Wishing to highlight the benefits of using the internet for our daily purchases, we list below the terms and conditions for the return of defective or non-defective products.

How can I return an item?

First, you must contact the customer service department or send a relevant email, in which the products to be returned or exchanged as well as the reason for the return will be stated in detail. It is noted that a product can be returned or exchanged provided that the internal labels are intact and the product itself has not been used (washed/ironed).

It must always be accompanied by the purchase receipt or invoice.

Subsequently, the return can be made:

Via Courier accompanied by the return form or by you to an ANEMOS store.

*Products with a 70% discount are not returnable.

How much time do I have to return an item?

All returns must be made within 20 days from the date of your notification regarding the receipt of the product.

Do I have to pay to return an item?

If the product is returned or exchanged because it is defective, the customer is not charged for new shipping costs.

In any other case, the customer bears the shipping costs.

How will I be refunded?

In case you wish for a refund, this can be done only through the company and not at a physical store. Once the product has been returned, you will receive an email confirming that the return is considered valid and you will receive your money back in the following ways:

Immediate refund to your account if you had made your purchase with an online payment. The process takes 2-3 days, however, it may take up to 20 days in case of a transaction outside of Greece. In case the transaction had been carried out with cash on delivery, the customer can receive back the value of the products by sending via email the IBAN of a bank account, after first having returned the product along with the relevant purchase receipt. The deposit of funds takes place in 5-7 working days. Shipping costs are not refunded.

What should I do if the refund amount is incorrect?

Contact customer service and we will resolve your problem as soon as possible.

Product Returns due to incorrect delivery

In all cases in which items other than those sold are delivered, in terms of type or quantity, or a quality that has been previously agreed upon in writing with the COMPANY is missing, the customer returns the products for inspection and verification of the error. In this case, the costs of returning the products to the COMPANY as well as the costs of re-shipping to the customer are borne by the COMPANY, provided that the return method suggested by the company is followed.

In case it is determined that the item has a manufacturing defect, once this is verified by the Company, the following apply:

• The selling company is liable for actual defects and lack of agreed properties existing upon delivery of the products in accordance with Article 5 of Law 2251/1994 and Articles 534 et seq. of the Civil Code.
  
  
• The maximum warranty period is 2 years.
  
  
• The return of the product to be replaced must be made together with all documents that accompanied the product (e.g., Delivery Note, Retail Receipt, etc.) and its full packaging. If it is a defect found later than delivery and the packaging does not exist or also if the product's packaging was taken by the distributors during the delivery of the item, the product's packaging is not required.
  
  
• The return of the products will be carried out either with the COMPANY'S own personnel and transport means, or via courier, or at one of the stores that the COMPANY maintains under the "ANEMOS" brand nationwide. In cases of return via courier, the customer is not charged for the costs of shipping to the COMPANY, and the COMPANY bears the costs of shipping the replaced or repaired product.
  
  
• After the return of the products, the defect reported by the customer is checked, and subsequently, there is communication with the customer to inform them about the results of the check.
  
  
• Once the defect is verified, a repair or replacement of the product is performed; otherwise, the transaction is canceled in case it is not possible to repair the product within a reasonable time and the COMPANY cannot find another product of equivalent or better characteristics or equivalent value for the replacement. In case of cancellation of the transaction, the refund of the initial purchase is made in the same way the customer's initial payment to the COMPANY was made.
  
  
• Specifically, in case of payment via credit card, the COMPANY will be obliged to inform the issuing Bank about the cancellation of the transaction, and the bank will then proceed with every act provided for based on the contract it has concluded with the customer, without any further liability of the COMPANY. Following this notification, the COMPANY bears no responsibility for the time and manner of execution of the reversal, which is regulated by the aforementioned contract. In the case of cash payment, if the customer had chosen the "pick up from store" option, the refund will be made to them from any store in the COMPANY'S network. In case of payment by bank transfer, a reverse bank transfer will be performed from the COMPANY'S accounts to the customer.
  
  
• In case the products are returned damaged or incomplete, the COMPANY has the right to request compensation from the customer, the amount of which will be determined by the condition of the products, and to proceed unilaterally and without anything else to a total or partial set-off of this claim against the customer.

Return of non-defective products - Right of unjustified withdrawal by the customer

To exercise the right of withdrawal, the consumer must inform the COMPANY of their decision to withdraw with a clear statement before the expiration of the relevant deadline.

For faster and smoother service, the consumer is requested to submit the withdrawal statement via the contact form available on the COMPANY'S website, choosing as the subject of communication "Withdrawal Request" and mandatorily stating the order number to which the withdrawal refers.

The consumer must clearly state that they wish to exercise the right of withdrawal. The use of this specific form facilitates the identification of the order and the faster processing of the request and does not limit the consumer's right to exercise withdrawal by any other clear means permitted by applicable law.

Return of products

After exercising the right of withdrawal, the consumer must return the products to the COMPANY without undue delay and, in any case, within fourteen (14) calendar days from the day on which they notified the COMPANY of their decision to withdraw.

The consumer bears the direct cost of returning the products, unless the COMPANY has agreed to cover it or has not previously informed the consumer that this cost is borne by them.

The products must be returned in a way that allows for safe transport and protects them from damage during their return. The use of the original packaging is recommended, where available, without, however, the non-use or destruction of the packaging automatically entailing the loss of the right of withdrawal.

Condition of returned products

The consumer has the right to examine and handle the products only to the extent necessary to determine their nature, characteristics, and function, as they would have been able to do in a physical store.

The consumer is liable for any reduction in the value of the products resulting from handling that goes beyond what is necessary for the above examination.

In case the products are returned with damages, stains, destruction, missing parts, visible signs of use, or generally in a condition that entails a reduction of their value due to handling beyond what is necessary for their examination, the COMPANY reserves the right to request compensation for the actual reduction of their value.

Any reduction in value is evaluated on a case-by-case basis, taking into account the condition of the product upon its return, the possibility of its resale, and every relevant factual element. The compensation is limited to the actual reduction of the product's value and does not constitute a penalty for exercising the right of withdrawal.

Refund

The refund is made using the same payment method used for the initial payment of the order, unless explicitly agreed otherwise with the consumer.

For the correct and faster completion of the return process, the consumer should fill in the required information in the relevant form, depending on the payment method of the order.

In case of payment by cash on delivery, the consumer should fill in the necessary bank account details, including the IBAN, the bank, and the beneficiary's full name.

In case of legal exercise of the right of withdrawal, the amounts paid for the purchase of the products are refunded, as well as the initial delivery costs up to the amount corresponding to the cheapest standard delivery method offered by the COMPANY. Any additional charge resulting from the choice of a more expensive delivery method is not refunded.

The COMPANY may postpone the refund until it receives the returned products or until the consumer provides evidence that they have sent them, whichever occurs first.

The refund is made without undue delay and, in any case, within fourteen (14) days from the day the COMPANY was informed of the consumer's decision to withdraw from the contract. The COMPANY may postpone the refund until it receives the returned products or until the consumer provides evidence that they have sent them, whichever occurs first.

Exceptions to the right of withdrawal

The right of withdrawal does not apply in cases provided for by applicable law.

By way of example, the right of withdrawal does not apply to products manufactured according to the consumer's specifications or clearly personalized, as well as to sealed products which, for reasons of health protection or hygiene, are not suitable for return and have been unsealed after delivery, provided that the legal conditions of the exception are met.

The exceptions to the right of withdrawal apply only in cases and under the conditions provided by legislation.

Services

When the contract concerns the provision of services and the consumer has explicitly requested that the performance of the service begins before the expiration of the withdrawal period, the consumer, in case of exercising the right of withdrawal before the full performance of the service, is obliged to pay a proportional amount for the part of the service that has already been provided up to the moment they informed the COMPANY of their withdrawal.

When the service has been fully completed before the exercise of the right of withdrawal, this does not apply, provided that the performance of the service started with the prior explicit consent of the consumer and the consumer had acknowledged that, with the full performance of the service, they lose the right of withdrawal.