The COMPANY, supporting e-commerce, gives you the opportunity, through the completeness of the descriptions it posts on the website, to enjoy the privilege of direct contact with the products it offers from your computer screen quickly and easily.

Wishing to highlight the benefits of using the internet in our daily purchases, we list below the terms and conditions for returning defective or non-defective products.

How can I return an item?

First, you must contact the customer service department or send a relevant email, which will detail the products to be returned or exchanged, as well as the reason for the return. It is noted that a product can be returned or exchanged if the internal labels are intact and the product itself has not been used (washed/ironed).

Always accompanied by the receipt or purchase invoice.

Then the return can be made:

Via Courier by you to an ANEMOS store.

*Products with a 70% discount are not returnable.

How long do I have to return an item?

All returns must be made within 20 days from the date of your notification of receipt of the product.

Do I have to pay to return an item?

If the product is returned or exchanged because it is defective, the customer is not charged with new shipping costs.

In all other cases, the customer is charged with shipping costs.

How will I be refunded?

If you wish a refund, this can only be done through the company and not in a physical store. Once the product has been returned, you will receive an email confirming that the return is considered valid and you will receive your money back in the following ways:

Immediate refund to your account if you made your purchase with online payment. The process takes 2-3 days, however, it can take up to 20 days in case of a transaction outside Greece. In case the transaction was made with cash on delivery, the customer can receive the value of the products back by emailing the IBAN of a bank account, after having returned the product along with the relevant purchase receipt. The deposit of funds is made within 5-7 working days. Shipping costs are not refunded.

What should I do if the refund amount is incorrect?

Contact customer service and we will resolve your problem as soon as possible.

Product Returns due to incorrect delivery

In all cases where products other than those sold, by type or quantity, are delivered, or a property previously agreed upon in writing with the COMPANY is missing, the customer returns the products for inspection and error verification. In this case, the costs of returning the products to the COMPANY as well as the costs of re-forwarding them to the customer are borne by the COMPANY, provided that the return method proposed by the company is followed.

If it is found that the item has a manufacturing defect, provided this is confirmed by the Company, the following apply:

• The selling company is responsible for actual defects and lack of agreed properties that exist at the delivery of the products in accordance with Article 5 of Law 2251/1994 and Articles 534 et seq. of the Civil Code.
  
  
• The maximum warranty period is 2 years.
  
  
• The return of the product to be replaced must be accompanied by all documents that accompanied the product (e.g. Delivery Note, Retail Receipt, etc.) and its complete packaging. If it is a defect found later than the delivery and the packaging is missing or also if the product packaging was received by the distributors during the delivery of the item, the product packaging is not required.
  
  
• The return of the products will be carried out either by the COMPANY's personnel and transport means or by courier, or at one of the stores maintained by the COMPANY with the "ANEMOS" trademark nationwide. In cases of return by courier, the customer is not charged with the shipping costs to the COMPANY and the COMPANY is charged with the shipping costs of the replaced or repaired product.
  
  
• After the return of the products, the defect reported by the customer is checked and then communication is made with him to inform him about the results of the check.
  
  
• If the defect is found, the product is repaired or replaced, otherwise the transaction is cancelled if the product cannot be repaired within a reasonable time and the COMPANY cannot find another product with equivalent or better characteristics or equivalent value for replacement. In case of cancellation of the transaction, the refund of the original purchase is made in the same way that the original payment was made by the customer to the COMPANY.
  
  
• Specifically, in case of credit card charge, the COMPANY will be obliged to inform the issuing Bank about the cancellation of the transaction and the bank will then take any action provided for on the basis of the contract it has concluded with the customer without any further liability of the COMPANY. The COMPANY after this notification bears no responsibility for the time and manner of execution of the reversal, which is regulated by the aforementioned contract. In case of cash payment, if the customer had chosen the "pickup from the store" option, it will be done by refunding the money to him from any store of the COMPANY's network. In case of payment by bank transfer, a reverse bank transfer will be made from the COMPANY's accounts to the customer.
  
  
• In case the products are returned damaged or incomplete, the COMPANY has the right to claim compensation from the customer, the amount of which will be determined by the condition of the products and to unilaterally and without further notice offset its claim against the customer in whole or in part.

Return of non-defective products - Right of unjustified withdrawal by the customer

To exercise the right of withdrawal, the consumer must inform the COMPANY of their decision to withdraw with a clear statement before the expiry of the relevant deadline.

For faster and smoother service, the consumer is requested to submit the withdrawal declaration through the contact form available on the COMPANY's website, selecting as the communication subject "Withdrawal Request" and mandatorily stating the order number to which the withdrawal refers.

The consumer must clearly state that they wish to exercise their right of withdrawal. The use of this specific form facilitates the identification of the order and the faster processing of the request and does not limit the consumer's right to exercise withdrawal in any other clear manner permitted by applicable law.

Return of products

After exercising the right of withdrawal, the consumer must return the products to the COMPANY without undue delay and, in any case, within fourteen (14) calendar days from the day on which they notified the COMPANY of their decision to withdraw.

The consumer bears the direct cost of returning the products, unless the COMPANY has agreed to bear it or has not previously informed the consumer that this cost is borne by them.

Products must be returned in a manner that allows safe transport and protects them from damage during their return. The use of the original packaging is recommended, where available, but the non-use or destruction of the packaging does not automatically imply loss of the right of withdrawal.

Condition of returned products

The consumer has the right to examine and handle the products only to the extent necessary to ascertain their nature, characteristics and function, as they would have been able to do in a physical store.

The consumer is liable for any reduction in the value of the products resulting from handling other than what is necessary for the above examination.

In the event that the products are returned with damage, stains, destruction, deficiencies, obvious signs of use or generally in a condition that implies a reduction in their value due to handling beyond what is necessary for their examination, the COMPANY reserves the right to claim compensation for the actual reduction in their value.

Any reduction in value is assessed on a case-by-case basis, taking into account the condition of the product upon its return, the possibility of its re-marketing and any relevant factual information. The compensation is limited to the actual reduction in the value of the product and does not constitute a penalty for exercising the right of withdrawal.

Refund

The refund is made using the same payment method used for the initial payment of the order, unless otherwise expressly agreed with the consumer.

For the correct and faster completion of the return process, the consumer must complete the required details in the relevant form, depending on the payment method of the order.

In case of cash on delivery payment, the consumer must fill in the necessary bank account details, including the IBAN, the bank and the beneficiary's full name.

In the event of a legitimate exercise of the right of withdrawal, the amounts paid for the purchase of the products are refunded, as well as the costs of the initial delivery up to the amount corresponding to the cheapest standard delivery method offered by the COMPANY. Any additional charge resulting from choosing a more expensive delivery method is not refunded.

The COMPANY may defer the refund until it has received the returned products or until the consumer provides evidence that they have sent them, whichever occurs first.

The refund is made without undue delay and, in any case, within fourteen (14) days from the day on which the COMPANY was informed of the consumer's decision to withdraw from the contract. The COMPANY may defer the refund until it has received the returned products or until the consumer provides evidence that they have sent them, whichever occurs first.

Exceptions to the right of withdrawal

The right of withdrawal does not apply in cases provided for by applicable law.

By way of example, the right of withdrawal does not apply to products manufactured according to the consumer's specifications or clearly personalized, as well as to sealed products which, for reasons of health protection or hygiene, are not suitable for return and have been unsealed after delivery, provided that the legal conditions for the exception are met.

Exceptions to the right of withdrawal apply only in the cases and under the conditions provided for by law.

Services

When the contract concerns the provision of services and the consumer has expressly requested that the performance of the service begin before the expiry of the withdrawal period, the consumer, in the event of exercising the right of withdrawal before the full performance of the service, must pay a proportional amount for the part of the service already provided until the time at which they informed the COMPANY of their withdrawal.

When the service has been fully completed before the exercise of the right of withdrawal, this does not apply if the performance of the service began with the prior express consent of the consumer and the consumer acknowledged that, with the full performance of the service, they lose the right of withdrawal.